Power points not working
Check the safety switch and circuit breaker for that room first. If those are on and a working appliance still will not run, the power point or circuit has failed.
What to do right now
- Test with an appliance you know works.
- Check the safety switch and breakers at the board.
- Check whether the power point has a built-in switch that is off.
- Stop using a power point that is warm, discoloured or crackles.
It is an emergency if
The power point is hot, scorched or smells of burning. Switch off its circuit and call.
For fire, smoke, shock injuries or fallen lines, call 000 first.
Common causes
A tripped circuit
The most common cause. The board will show which one.
A worn power point
Contacts loosen over time, especially behind often-used appliances.
A loose wire
A connection that has come loose, either in the power point or at a junction upstream.
What we do about it
We test the circuit, replace failed power points and repair loose connections, and tell you if the problem is bigger than one point.
Common questions
Only one power point is dead. Is it serious?
Usually not, but a dead point can mean a loose connection that heats up. Do not leave it unchecked for long.
Can I replace a power point myself?
No. In Victoria, electrical work must be done by a licensed electrician.