Whole house no power
Check whether your neighbours have power. If they do, check your main switch and safety switches. If they do not, it is a network outage and the distributor’s job.
What to do right now
- Look at neighbouring houses and streetlights.
- If the street is out, check the distributor’s outage map.
- If neighbours have power, check your main switch and safety switches at the board.
- Leave sealed meter boxes alone. The meter belongs to the distributor.
It is an emergency if
You see fallen power lines, sparks at the pole or meter box, or smell burning. Stay well back and call 000.
For fire, smoke, shock injuries or fallen lines, call 000 first.
Common causes
Network outage
Storms, car-versus-pole and planned works. Not something an electrician can fix, but we can help get you back on once power returns.
Main switch tripped
Caused by a serious fault or overload inside the home.
Failed service connection
Where the supply meets your property. May need the distributor and an electrician together.
What we do about it
If the problem is on your side of the meter, we find and fix it. If it is the distributor’s, we tell you and help with the paperwork afterwards.
Common questions
Who do I call for a street-wide outage?
Your distributor. For the Bellarine that is Powercor. Use the outage map link on this page.
Can I reset the meter myself?
No. The meter and its seals belong to the distributor. Do not open the box.